Insights 

This article delves into the importance of escalation management in companies, outlining its key benefits and roles in maintaining

Today, customers demand seamless and personalised experiences throughout their interactions with financial institutions.

While it is still an emerging trend in the banking industry, conversational banking will likely continue to grow in popularity in

Banking has become omnipresent/omnichannel, thanks to technology. Beyond the traditional phones/ tablets/ATMs which perform most of the bank

Call centres are usually focused on managing outbound and inbound calls for an organization. Solely focused on voice-based calls,

Customer relationship management - true to its name - is a concept and if translated properly into a platform can help companies manage