Sep 9, 20224 min readCustomer Journeys and ExperiencesBreaking the silos - but who will do it!While there are different types of silos, we will discuss a few types with examples here and also on how organizations get into this mode?
Aug 31, 20225 min readCustomer Journeys and ExperiencesIn any race or process the last mile is the hardestFor customer journeys involving a combination of technology and manual processes, the last mile is always the hardest and makes the orgs...